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As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.
- Charles Harmon - Editor
- Michael Messina - Editor
Kindle Book
- Release date: February 25, 2013
OverDrive Read
- ISBN: 9780810887497
- Release date: February 25, 2013
EPUB ebook
- ISBN: 9780810887497
- File size: 4152 KB
- Release date: February 25, 2013